Last updated: November 14, 2026
Our packs are digital downloads. You can download your pack as soon as you check out, so there is nothing to send back. Because of that, our refund policy is a little different from a shop that ships physical goods.
When we will refund or fix an order
- The file is faulty. If a PDF will not open, will not print properly or has pages missing, tell us and we will send a working file or refund you.
- You bought the wrong pack or edition. Tell us within 14 days and we will swap it for the right one, or refund you.
- You were charged twice. We will refund the duplicate payment.
When we do not refund
We do not usually refund a pack that has been downloaded and works as described, for example because of a change of mind. If you are unsure whether a pack will suit the person you have in mind, please try the free sample page first.
How to ask
Send us a message through the contact page within 14 days of your purchase. Include your order number and a short note about what went wrong. Approved refunds go back to the payment method you used.
Facility orders
The same policy applies to facility edition orders. If you bought a family edition and need a facility license instead, contact us and we will arrange the upgrade.